Pharmacy Technician CheckList

Instructions: This checklist is meant to serve as a general guideline for our client facilities as to the level of your skills within your nursing specialty. Please use the scale below to describe your experience/expertise in each area listed below.

Proficiency Scale:

1 = No Experience

2 = Need Training

3 = Able to perform with supervision

4 = Able to perform independently

SKILL: Communication Rating Stars (Click) 1 2 3 4  
Organize written and oral communication in a logical manner 
Question other health care professionals to collect pertinent patient information 
Communicate appropriately with the level of understanding of one's audience 
Use good listening skills in all aspects of job 
Interested in improving self and asks questions 
Other by site: 
Other by site: 
SKILL: Patient Interaction / Staff Relations Rating Stars (Click) 1 2 3 4  
Greets patient and introduces self 
Puts others at ease 
Interview patient or caregiver to collect pertinent patient information 
Use different strategies for communicating with non-English speakers or patients who are impaired i.e. deaf, cognitively impaired, etc 
Exhibit empathy and compassion 
Cooperation / Diplomacy and Tact with Staff 
Emotional Maturity to Function Under Stress 
Appropriate Conversation with Staff/Patients 
Use of Correct Terminology 
Sensitivity to Patient Comfort 
Other by site: 
SKILL: Personal Characteristics Rating Stars (Click) 1 2 3 4  
Problem solve in the workplace to better a situation i.e. coworker conflict, workflow mechanics, etc. 
Adaptable to change; industrious 
Ability to learn and retain information 
Sufficent speed in completing tasks 
Ability to adapt to new procedures 
Displays initiative 
Demonstrate ethical behavior with emphasis on confidentiality, realization of professional liability, and importance of following protocol 
Maintain emotional stability to withstand the stresses, uncertainties, and changing circumstances that characterize patient/client care responsibilities 
Accept direction and guidance from a supervisor or faculty member 
Understands that each facility has some procedures that may differ from others and easily adapts to yours 
Arrives for shift on time / punctual 
Undertaking of appropriate & additional duties 
Maintains impeccable personal hygiene & professional personal appearance 
Anticipates Doctorís / Co-worker needs 
Neatness in accomplishing work 
Other by site: 
SKILL: Essential Job Functions Rating Stars (Click) 1 2 3 4  
Collect pertinent patient information for use by the pharmacist from the chart or patient profile with efficiency and accuracy 
Be able to locate specific information from a medical record, profile, or electronic medical device 
Understand what is needed by the pharmacist to efficiently and accurately manage pharmacy services 
Demonstrate proficiency with word processing and database software 
Be able to use the internet, e-mail and computerized medication information databases 
Follow an established procedure for purchasing and pharmaceuticals, devices and supplies 
Understand, observe, and comply with State/Federal laws at practice site 
Be able to compound a sterile and non-sterile product 
Prepare an IV admixture 
Observe or prepare a T.P.N. order 
Suggest alternative avenues for procuring a product which is unavailable 
Understand alternative avenues for pricing and products available 
Know proper storage conditions for pharmaceutical items 
Know how to return expired, damaged or recalled pharmaceuticals 
Understand how to deter theft and/or medication diversion 
Inventory and maintain records for controlled substances 
Screen medication orders/prescriptions for completeness 
Create new patient profile 
Enter information accurately into computer to obtain label and MAR 
Accurately prepare medication order/prescription 
Know how to dispose of hazardous materials/waste 
Know how to prepare and label repackaged products 
Process reimbursement claim forms 
Sterilize a laminar or horizontal air flow hood 
Efficiently deliver the correct medication to the correct patient/representative 
Know the Pertinent policies and procedures for distribution of medications/controlled substances 
Know the facets of patient consultation a technician can/canít perform 
Know how to handle 3rd party rejection claims 
Understand how to prevent and report medication errors 
Be able to work a cash register 
Reconstitute a granular antibiotic into suspension form 
Know how to prepare, store and distribute investigational drug products 
Know how to obtain technician licensure and certification 
Determine patient eligibility and co-pay 
Calibrate a device 
Age Specific Competencies Rating Stars (Click) 1 2 3 4  
Infant (Birth - 1 year) 
Preschooler (ages 2-5 years) 
Childhood (ages 6-12 years) 
Adolescents (ages 13-21 years) 
Young Adults (ages 22-39 years) 
Adults (ages 40-64 years) 
Older Adults (ages 65-79 years) 
Elderly (ages 80+ years)